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Friday, December 18, 2009

An Open Letter to Research in Motion

Many people rely on their BlackBerry device to provide data and email services on the go. However, if email services fail, critical information or emails may not get through to the user. And unfortunately for the user, it is not always possible to tell when data services have gone down.

RIM should create an automatic process by which an SMS is sent to all subscribed data users (because when data/email fails SMS almost always still works) letting the user know that the email/data service is down, and to check the website, etc for updates.

This way if a user is expecting an important email, for example, they can make arrangements to get information from another source, rather than be in the dark as to why an email hasn't arrived. If you are on business somewhere and rely on your BlackBerry for email but email service is down, simply having that information can help avoid missing any critical information.

Sign the petition via Twitter here: http://act.ly/1k0

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